Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your use of the Zydus Website https://www.ZydusMart.com, mobile version of the Website or the mobile application (hereinafter collectively referred to as “Website”) and all features provided in the Website are governed by the terms and conditions mentioned on the Website (“Terms of Use”). By accessing or using the Website, you agree to be bound by these Terms of Use including the policies constitute your binding obligation with Zydus.

The domain name and Zydus Website is owned by Zydus Lifesciences Limited, a company incorporated and existing under the laws of India and having its registered office at Zydus Corporate Park, Scheme No. 63, Survey No. 536, Khoraj (Gandhinagar), Near Vaishnodevi Circle, Sarkhej-Gandhinagar Highway, Ahmedabad – 382481, India (“Zydus”).

JHAKAAS RETAIL PRIVATE LIMITED a company incorporated under the Companies Act 2013 and having its registered office at No 6, CTS No. 658-A, 658-B, Gayatri Bhuvan Thakur Complex, 90 feet road, Thakur Complex, Kandivali East, Mumbai, Mumbai City, Maharashtra, 400101, India ( “Seller”, ”We”, ”Us”, ”Our”) is licensed to use and operate the Website and supply products directly to customers who transact using the Website. As a User of the Website and its services you are contracting with Jhakaas through these Terms of Use. The User shall have access to the Website and shall buy products from Website and Seller shall provide the required services to the User during its usage or surfing of the Website (“Services”). If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with Zydus and these terms and conditions including the policies constitute Your binding obligations, with Zydus.

Platform Limitations:
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" or “Buyer” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing personal data by registering on the Website as Registered User using the computer systems or through mobile application. Zydus allows the User to surf the Website and making purchases without registering on the Website. Zydus is not a party to the transactions between Buyer and Seller on the Platform and therefore all commercial terms and conditions offered on the Website are agreed between You and We.

Zydus does not have control over policies and commercial terms pertaining to price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and after sales services related to products. Zydus does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. All discounts, offers (including exchange offers) are by the Seller and not by Zydus.

Zydus does not at any point of time during any transaction between Buyer and Seller on the Platform hold title or any possession of the products offered by Seller nor does it at any point gain title to or have any rights or claims over the products offered by Seller to Buyer.

WHEREIN THE USER IS ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE THAT SHALL MEAN THAT THE USER AGREEGES AND CONSENTS TO OUR TERMS OF USE AND TO OUR POLICIES IN REFERENCE TO THIS USER AGREEMENT. WE REQUEST THE USERS TO READ THE POLICY CAREFULLY BEFORE PROCEEDING. BY EXPRESSLY AND IMPLIEDLY ACCEPTING TO OUR POLICY SHALL OBLIGE THE USER TO THE TERMS OF USE AND BE BOUND BY THESE POLICIES AS AMENDED FROM TIME TO TIME.

Your Profile & Security:
Users have to register and login for placing orders on the Website. As part of the registration process on the Website, You maybe required to share information important for us to service you efficiently.

Zydus, and We may collect/use the following personally identifiable information about you:
Name including first and last name, email address,mobile phone number and
contact details, postal code, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Website you visit/access, the links you click on the Website, the number of times you access the page and any such browsing information.

The personal information / data provided by You during the course of usage of the Website will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations. Please refer the Privacy Policy to understand your personal information is used.

You shall be responsible for maintaining the confidentiality of your login ID and Password and preventing unauthorized access into your profile. You shall be responsible for all activities/transactions that occur under your Login ID.
You agree to:

• immediately notify us of any unauthorized use / breach of your password or account or where you have reason to believe that your account may be used in an unauthorized manner on the following email address: support@zydusmart.com
• ensure that you exit from your account at the end of each session.

Your Representation & Use of Platform:
You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, we shall have the right to indefinitely suspend or terminate or block access to the Website.

You represent that you are at least the age of majority in your state or province of residence.

You shall not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms of Use will result in an immediate termination of your Services.

Maximum purchase cannot be more than 10 pieces for a particular order, from one ID.

Limited consumer promo offers are available only for personal consumption / usage. Maximum purchase per ID per Order is 10 units.

Any order suspected / not meant for personal consumption, We reserves the right to decline the order & refund the money. We reserve the right to block such accounts from where the suspected orders are placed.

If You allow access to your profile to other or create any separate account on your profile, the other person will be able to view and access to your profile (“Your Account”). In case where Your Account has been accessed by other person and activities are undertaken through Your Account without your consent or knowledge, then We shall not be liable for such activities and it will be your sole responsibility for the consequences arising therefrom.

Product Authenticity:
All products sold on the Website are sourced by Us from authorised distributors of Zydus or Zydus and/or its Affiliates. Therefore, you can be assured of the quality and authenticity of the products you purchase on this Website.

Copyright:
Copyright © Zydus. All rights reserved. All copyright and other intellectual property rights in all text, images, sound, software and other materials on this Website are owned by Zydus and/or its Affiliates or are included with permission of the relevant owner of the products and services.

You are permitted to browse this Website and to reproduce extracts by way of printing, downloading to a hard disk and by distribution to other people but, in all cases, for non-commercial, informational and personal purposes only. No reproduction of any part of the Website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or Website, whether in hard copy or electronic format, including posting to any other Website. No other licence or right is granted.

Trademarks:
All trademarks displayed on this Website are either owned or used under licence by Zydus and/or its Affiliates.

Availability of Products:
Zydus do not themselves supply any products or Services to consumers directly. Reference to any product or Service on the Website does not constitute an offer to sell or supply that product or Service and does not mean that the product or Service is available in all countries or that the name, description or specification of the product or Service will be the same as that included on the Website. We are responsible to list and sell products as per availability and suitability.

Modification to the Service & Prices:
We reserves the right to modify Prices for products without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice to You at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services:
Certain products or Services may be available exclusively online through the Website. These products or Services may have limited quantities and are subject to return or exchange only according to Our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at Our sole discretion. . We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this Website is void where prohibited.

Accuracy of Billing & Account Information:
We reserves the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card or debit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify You by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit/debit card numbers and expiration dates, so that we can complete your transactions and contact You as needed.

Content:
The information on this Website has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. Zydus officers, employees or agents shall not be liable for any loss, damage or expense arising out of any access to or use of this Website or any Website linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.

All comments, suggestions, graphics, ideas (including product and advertising ideas), and other information or materials you submit to Zydus through this Website will become and remain the exclusive property of Zydus, including any future rights associated with such submissions, even if these terms and conditions are later modified or terminated.

This means that you disclaim any proprietary rights in such submissions, and you acknowledge Zydus unrestricted right to use them (or materials or ideas similar to them) in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. It also means Zydus has no obligation to keep your submissions confidential. We reserve the right to make any changes and corrections to this Website as and when we consider it appropriate and without notice.

Terms of Service:
We offer this Website, including all information, tools and Services available from this Website to you, the User, conditioned upon your acceptance of all terms, conditions, policies and notices stated here:

By visiting our Website and/ or purchasing something from Us , you engage in our Service and agree to be bound by the following terms and conditions (“Terms of Service”,), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all Users of the Website, including without limitation Users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you have the option to not access the Website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this Website. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

General Conditions:
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy of Information:
We are not responsible if information made available on this Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk.

This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time. You agree that it is your responsibility to monitor changes to our Website.

Third Party Tools:
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third Party Links:
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this Website may direct you to third-party Websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments:
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related Website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information:
Your submission of personal information through the Website is governed by our Privacy Policy. To stop receiving communications, please click on the unsubscribe link received in the promotional email communication from the sender e-mail ids

Errors:
Occasionally there may be information on our Website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Subject to the approval of Zydus, We shall correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related Website is inaccurate at any time without prior notice (including after you have submitted your order).

Prohibited Uses:
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other Websites, or the Internet. We reserve the right to terminate your use of the Service or any related Website for violating any of the prohibited uses.

Limitation of Liability:
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we, our directors, officers, employees, Affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.

Indemnification:
You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability:
If any provision of the terms and conditions is held illegal or unenforceable by any court or other authority of competent jurisdiction, such provision shall be deemed severable from the remaining provisions and shall not affect or impair the validity or enforceability of the remaining provisions in such jurisdiction.

Termination:
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Website.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use , we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Governing Law, Jurisdiction & Dispute Resolution:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. For proceedings arising therein the courts at Ahmedabad shall have exclusive jurisdiction.

Any dispute or difference either in interpretation or otherwise, of the Terms of Use and other policies on the Website, between the parties hereto, shall be referred to an independent arbitrator who will be appointed by mutually and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be held in Ahmedabd.

Updates:
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Website. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Caution Notice:
Please Be Aware: Cyber crime, particularly fraudulent communications through phone, SMS, WhatsApp, emails, etc. with third parties impersonating as a genuine organization or brand to financially dupe consumers is on the rise. Zydus does not request for payment for purchase of our products outside our platform for any promotional activity. We also do not request for payments to participate in any contest, luck draw, free gifts. Hence, we request all consumers to be cautious in the event of any such communications. You can reach out to our customer care listed on our platform to verify any suspicious activity.
Note: You can also report any suspected fraudulent telecommunications on Chakshu Portal, to the Department of Telecommunications (DOT).

Last Updated on Date: 01/01/25