Cancellations/Return/Refund Policy

Introduction
This Returns, Refunds, and Cancellation Policy ("Policy") governs the terms under which customers ("You" or "User" or “Buyer”) may cancel orders, return products, and receive refunds from ZydusMart ("We," "Us," or "Our") through our website www.ZydusMart.com ("Website"). By placing an order on our Website, You agree to the terms outlined in this Policy.

Definitions
Order: A request by You to purchase products from the Website.
Cancellation: The act of nullifying an Order within the specified time frame.
Return: The process by which You sends back a product to Us under the conditions specified in this Policy.
Refund: The reimbursement of the amount paid by You for a product, subject to the terms of this Policy.
Replacement: The provision of a new product in exchange for a returned product, which is not applicable under this Policy.
Return Conditions: Specific criteria under which a product is eligible for return and refund.

Cancellation Policy

1. Cancellation Window: You have a 60-minute window from the time of order placement to cancel your order. Post this period, cancellation is not possible. Partial cancellations are permitted.
1. Cancellation Process: To cancel an order, You must:
Visit the "My Account > My Orders" section on www.ZydusMart.com.

• Click the "Cancel" button next to the product You wish to cancel.
• Select the quantity to cancel from the drop-down menu.
• Choose the appropriate cancellation reason from the drop-down menu.
• Click the Cancel Order button to confirm the cancellation.

Return Policy

1. Non-Returnable Products: Products are generally non-returnable and non-exchangeable. However, returns are accepted under specific conditions as outlined below.

2. Return Conditions: Returns are accepted if any of the following conditions apply:

• The product received is physically damaged.
• The product received is near expiry (less than three months of shelf life remaining).
• The product received differs from its description on the product detail page.
• The product received is defective.

3. Return Request Process: You can raise a return request within 48 hours of delivery by:
Visiting the "My Account > My Orders" section on www.ZydusMart.com.

• Clicking the "Return" button next to the product You wish to return.
• Selecting the quantity to return from the drop-down menu.
• Choosing the appropriate return reason from the drop-down menu.
• Uploading supporting images that clearly show the issue.

4. Verification and Pickup: After submitting a return request, a customer support team member will verify the details. Additional information may be requested. If the return request is approved, a pickup will be arranged from the delivery address. Customers must pack the product(s) in transit-worthy packaging and be available on the scheduled pickup date. Note: The service partner will make a maximum of two pickup attempts. If both attempts fail, the return request will be cancelled and cannot be re-initiated.

Refund Policy

1. Customer Product Returns: Refunds will be initiated after the returned products are received and verified at the ZydusMart warehouse. Refunds will be processed to the original payment method within 10-12 business days.
2. Undelivered Products/Shipments: Refunds for undelivered products/shipments will be initiated after verification at the ZydusMart warehouse. Refunds will be processed to the original payment method within 10-12 business days.
3. Order/Product Cancellation: Refunds for cancelled orders/products will be initiated immediately and processed to the original payment method within 10-12 business days.

Replacement Policy

1. No Replacements: Due to the nature of the products sold on the website, replacements are not allowed.

Amendments:

1. Policy Changes: We reserve the right to amend this Policy at any time without prior notice. Any changes to this Policy will be posted on the Website. Your continued use of the Website and placement of orders after any amendments constitutes Your acceptance of the revised Policy.

Contact Information:

1. Customer Support: If You have any questions or concerns regarding this Policy, please contact our customer support team at support@zydusmart.com or call us at +91-7948516555

Last Updated on 01/01/25